Since announcing the formation of aggregator LMG in February - bringing together 5,000 brokers across three business plans - we’ve celebrated some significant milestones.
As we head into the holiday break, we can reflect on some of the many things we’ve achieved in our first year as LMG.
Our first-ever ‘all-in’ get-together: We held LMG’s inaugural Growth Summit on the Gold Coast last month. It was a milestone moment, bringing together business owners and their teams from Australasia’s largest broker community to connect, hear from inspiring leaders and discover LMG’s visions for tech, training and growth.
MPA’s Top 100 for 2023: 34 brokers across our service plans - Member, Partner and Loan Market - named in the list this year. That’s one in three of the nation’s elite performers;
MyCRM comes out on top: MyCRM was awarded Top CRM Platform at the Australian Broking Awards. It was recognised for powering every component of a brokers’ business and supporting a holistic view of clients. This year, we continued to build upon MyCRM with new partnerships with Equifax and future agreements with Quickli;
The industry’s best customer experience: After hitting a new benchmark with a Net Promoter Score of 97+ last year, Loan Market brokers went one better in 2023 within 98+. With tech and processes that enable brokers to get results faster and a CX-focused approach to compliance, our brokers’ customers are the happiest in the market;
The leading pathway for future brokers: We’ve launched Brokerversity 2.0, our always-on, end-to-end digital training academy and platform. Everything from starting out with the Certificate and Diploma of Finance and Mortgage Broking to courses to get you lodging loans, navigating Apply-Online, writing SMSF loans, helping you understand business financials and taking you through asset finance training modules - and so much more.
Communities for like-minded brokers: LMG’s scale delivers brokers numerous commercial benefits, including significant investment in tech. But we’re also passionate about nurturing communities so brokers don’t feel lost. We support more than ten communities focusing on male mental health, female business owners, young business owners, support superstars, asset finance specialists and more, where our brokers can grow with like-minded peers.
We welcomed more top performers: Since July, more than 100 new businesses have joined LMG. Each service plan has welcomed new businesses, proving every good broker can find a home that suits their style at LMG.
Faster responses to everyday help: We launched Ask LMG in August, a central point of contact for everyday operational problems. From AOl validation errors to MyCRM feature queries, lender accreditations or billing, 97% of enquiries have been resolved inside 10 hours.
We’re planning for 2024 to be even bigger as we honour our service plan promises:
- investing in game-changing tech to save brokers time;
- training and support that keeps brokers safe;
- helping owners build smarter businesses by diversifying their revenue streams;
- supporting business owners to scale their businesses;
- industry-leading marketing platforms to find and keep more clients;
- strengthening our consumer brand for brokers who partner with us under the Loan Market brand.
If you want to grow your business quickly, safely and efficiently in 2024, a specialist from LMG is here to help you understand what life is like at Australia’s largest broker community.