LMG Outsource expands On-Demand service following broker-led success

The announcement follows more than two years of consistent growth and performance across the broader LMG Outsource service, which offers full-time and on-demand solutions for brokers looking to scale their business without burning out their teams, themselves or their budget.

“As brokers look to grow sustainably, they’re asking for ways to increase capacity without increasing complexity,” said Ewen Stafford, Executive Director & CEO of LMG. “LMG Outsource is one of the ways we’re delivering on that, giving brokers access to MyCRM and compliance trained support, when and how they need it. Launching On-Demand to LMG brokers is a practical step in our broader strategy to reduce friction and help brokers grow profitably.”

The On-Demand service gives brokers fast access to MyCRM-trained, compliance-accredited experts who can complete specific back-office tasks such as file preparation, credit checks, pricing, and pre-submission reviews on a per-file basis. There are no lock-ins and support can be switched on as needed.

Designed for speed, simplicity and flexibility, On-Demand has become a go-to option for brokers navigating peak periods, urgent files, temporary team shortages, or want to try outsourcing before committing to a full time offshore specialist.

Brokers using the service have already reported strong improvements in file quality, speed to submit, and overall business flow.

Anthony Taouk, from Your Choice Home Loans has built his recent growth strategy around outsourcing: “Having access to LMG Outsource has been a huge advantage for our business. It’s helped us grow by 50% over the past 8 months and the fact we’ll now be able to access On-Demand allows us to plug in expert support during peak periods - without the cost of a full-time hire or putting extra pressure on our existing team.” 

This expansion comes off the back of strong program-wide results:

💠600+ brokers supported since launch
💠15,000+ processing hours saved
💠4.6-star rating from 600+ broker reviews
💠10% increase in file compliance quality

LMG has tripled its offshore operations team in the last 18 months and introduced tighter onboarding and training to ensure quality across all outsource tiers, fulltime and on-demand.

“Our brokers are ambitious,” Stafford said. “They want to grow, but they don’t want admin to slow them down. LMG Outsource gives them time back, headspace, and access to a service that can easily fit in with the way their business operates.”

With FY26 on the horizon, LMG says it expects strong uptake of On-Demand services from brokers looking to clean up their back book, streamline submissions, or simply find more time to be with clients and focus on growth.

The service is now available to all brokers across LMG and Loan Market. 

For more information visit www.lmgoutsource.com.au