The Winners’ Series: Phil Rogers

In a highly competitive industry, the respect and admiration of peers is a rare commodity.

Voted for by brokers, Loan Market’s annual Corby & Mills Award celebrates the network member that embodies the values of the brand - commitment to customer service, an enthusiastic advocate of the broker proposition and support for one another.

This year, Managing Director of Loan Market Edge, Phil Rogers was the brand’s worthy Corby & Mills Broker’s Choice recipient.

Loan Market National Director Andrew Thompson said: “There’s no broker who’s more passionate than Phil”.

“Whether it's lending his insights at our professional development days or simply picking up a phone call from one of his fellow brokers asking for advice.

“Phil is as charismatic as he is professional: you won’t find anyone saying a bad word about him as a person or a broker.”

A true regional broker, Phil spends his time between Loan Market Edge’s Townsville and Gold Coast offices. On the Gold Coast, the business supports Ray White Surfers Paradise.

Across the Surfers Paradise and Townsville business’ Google My Business pages, Loan Market Edge has more than 370 reviews, all five stars.

Whether it’s filming his ‘Weekly Wraps’ for social media with fellow broker Lauren Hall or spending the extra time necessary with a First Home Buyer so they feel completely comfortable with the lending process, Phil is an enthusiastic advocate of client education.

Phil is one of Loan Market’s top performers - he’s been a regular member of its Platinum Elite ranking - through expert knowledge and fine-tuning a client process that support efficiency and customer outcomes.

Phil has a team of customer care specialists behind him who support his exemplary service. The team ensures every client has as many as 20 engagements a year across various channels - one of the reasons his client retention is without peer.

Phil has also instilled within Loan Market Edge a philosophy that epitomises its commitment to customers: ‘It’s not our fault, but it’s our problem’.

Brokers work within a financial ecosystem that includes real estate agents, valuers, conveyancers and lenders. With many links in the chain, the journey between purchasing and settling can occasionally come undone for clients.

Even if the problem has nothing to do with Loan Market Edge, Phil and his team will roll-up their sleeves to unblock the stoppage, proactively helping their clients get to settlement.