Katie Modra to elevate broker service and efficiency at LMG

Ms Modra’s leadership at Bank of Queensland and NAB saw her streamline service delivery and implement customer-centric solutions, ensuring smoother processes and improved client outcomes.

Her understanding of the mortgage broking industry positions her to make an immediate impact on the challenges brokers face every day.

Cherie Bell, Group Executive Finance (CFO) & Corporate Strategy, said Ms Modra’s appointment reflects LMG’s commitment to supporting brokers with service that’s simple, fast, and high quality.

“Katie’s deep understanding of brokers’ needs and leading operations functions will help us deliver smarter, faster, and high quality support. Her focus on simplifying and transforming processes means brokers can spend less time on admin and more time growing their businesses," she said.

Ms Modra will lead the evolution of LMG’s broker service centre into a seamless, one-touch hub for broker support while reimagining operational processes to ensure high-quality, scalable, and cost-effective service delivery. 

Speaking about her new role, Ms Modra said brokers are driving nearly 75% of the home loan market, making them the backbone of the industry. 

“My focus will be on solutions that improve broker interactions with LMG, saving them time and allowing them to focus on their customers and businesses. LMG’s commitment to innovation and transformation is inspiring, and I’m thrilled to contribute to this transformation,” she said.

“My focus will be on delivering real solutions that free up their time and help them stay ahead. LMG has the investment, vision, and appetite to make this happen, and I’m excited to be part of a team so committed to broker success.”

Rob Thomas, National Director at LMG, said Ms Modra’s appointment is about giving our brokers the support, tools and tech they need to thrive. 

“By transforming service delivery, we’re helping brokers focus on what matters most: their clients.

“With Katie’s leadership, LMG is reaffirming its commitment to empowering brokers with efficient, scalable solutions—so they can deliver even greater value to their clients,” he said.