Privacy Policy

This Privacy Statement explains how LMG Asset Finance collects, uses and manages your personal information when performing services and doing business with you.

About LMG Asset Finance

Loan Market Group Asset Finance Pty Ltd (ACN 659 499 555) as trustee for the Loan Market Group Asset Finance Unit Trust (ABN 56 756 881 314), trading as LMG Asset Finance, is an authorised credit representative (Credit Representative Number 543908) of LMG Broker Services Pty Ltd (ABN 67 632 405 504), a licensed provider of credit assistance under the National Consumer Credit Protection Act 2009 (Australian Credit Licence 517192).

LMG Asset Finance understands how important it is to protect your privacy and the security of your personal information. This policy sets out our commitment in respect of your personal information and how we manage it.

We comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 and the Notifiable Data Breaches scheme established under the Act.

In this policy, “we”, “us” and “our” mean LMG Asset Finance.

Our commitment to protecting your privacy

We are committed to protecting your information and being transparent about how we handle it.

Any personal information we collect about you will only be used for the purposes for which it was collected, or as permitted by law.

We may update this policy from time to time. The latest version is always available on our website. By using our services, you consent to the terms of this Policy.

What information do we collect?

We usually collect personal information directly from you – in person, over the phone, electronically, or otherwise.

Personal information may include:

Identification information: such as your name, date of birth, address, contact details, employment history and qualifications.
Financial information: including bank account, superannuation or insurance details, and tax file number (where required by law).
Credit-related information: such as your credit history, capacity, and eligibility.
Sensitive information: for example, details about your health, ethnicity, religion or criminal record — which we only collect with your consent and when necessary.

We may also collect additional information about you in the course of our relationship, including transactional details, complaints or enquiries.

Why we collect your personal information

We collect your personal information primarily to:

Provide our services to you.
Manage our relationship with you and others (including lenders).
Ensure we meet our regulatory obligations and comply with applicable laws.
Pay and manage commissions where applicable.
Improve our service to you and your experience with us.
Offer you products and services (either directly or from selected third parties) that we believe may be of value.

You may opt out of receiving marketing communications at any time by emailing us at asset@lmg.broker.

Disclosure of your personal information

We will only disclose your personal information where necessary and in accordance with the APPs.

We may disclose it to:

Our related entities and service providers.
Panel lenders and other credit providers.
Identity verification services.
Third party suppliers or contractors who help us manage and deliver our services.
Professionals who represent you (e.g. lawyers, accountants).
Regulatory or law enforcement authorities as required by law.
Third parties where you have consented.

Before disclosing information, we take reasonable steps to ensure the recipient is committed to privacy standards at least equal to ours.

Overseas disclosure

We may disclose your information to service providers or related entities overseas, including (but not limited to) New Zealand, the Philippines, and the USA, or where data is hosted in cloud services that may be accessible overseas.

We take reasonable steps to ensure that overseas recipients handle your information in line with Australian privacy laws.

Accessing and correcting your personal information

We aim to ensure your personal information is accurate and up to date.

You may request access to, or correction of, your personal information at any time. We may charge a fee to cover our costs for retrieving the information.

In some circumstances (e.g. legal proceedings), we may not be able to grant access — we will explain if this is the case.

If we refuse to correct your personal information, we will explain why.

How we protect your information

We store information securely in both electronic and paper forms and take reasonable steps to protect it from misuse, loss, unauthorised access or disclosure.

We keep personal information only as long as necessary for the purposes for which it was collected or to meet legal obligations.

When no longer required, we will take reasonable steps to destroy or de-identify personal information.

Our staff are bound by confidentiality obligations, and our systems are protected by secure access controls, firewalls and encryption where appropriate.

Complaints and further information

If you have a complaint about how we handle your personal information, please contact us at:

Email: asset@lmg.broker

We will acknowledge your complaint within seven days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

For any questions about how we handle your personal information, please also feel free to contact us.

LMG Asset Finance

Loan Market Group Asset Finance Pty Ltd (ACN 659 499 555) as trustee for the Loan Market Group Asset Finance Unit Trust (ABN 56 756 881 314), trading as LMG Asset Finance, authorised credit representative (Credit Representative Number 543908) of Nodifi Pty Ltd (Australian Credit License 518444).