How Amanda Young navigates growth, challenges and success in broking
Amanda Young transitioned from a successful banking career into broking during the height of the COVID-19 pandemic. With her customer-first approach and an eye on small business lending, she built a thriving brokerage while managing the unique challenges of remote work and homeschooling. Amanda’s decision to partner with Loan Market, driven by its culture and flexibility, played a key role in her business’s growth.
Amanda’s philosophy centres around maintaining close relationships with her clients, allowing her to offer personalised services. She calls herself the “relationship keeper,” while her team of Customer Support Managers (CSMs), affectionately known as her “fairies,” handle operations behind the scenes. Her focus on hiring for her weaknesses and specialising in small business lending has been a cornerstone of her success.
“I hire for my weaknesses, not my strengths.”
Amanda Young, Director of Loan Market Amanda Young
Launching her business at the height of COVID-19, Amanda had to quickly adjust to new ways of working. Initially operating out of her garage while homeschooling her two children, Amanda recalls the struggle with humour, emphasising the challenges of balancing business and family life during the pandemic.
“There was no juggle; it was hell.”
She quickly embraced tools like Zoom and Calendly, helping her manage client relationships and streamline scheduling, which enabled her to maintain business momentum during those challenging times.
Amanda’s remote team plays an integral role in her business, with team members working both locally and offshore. She values hiring individuals who complement her skillset, ensuring that her brokerage operates efficiently. Her leadership style emphasizes trust, allowing her team members to take ownership of their roles, and she’s proud of the collaborative environment they’ve built together. “You don’t want two Amandas in an office,” she jokes, reflecting her understanding of the importance of complementary skills.
Amanda’s participation in Loan Market’s Elevate program was a transformative experience. Elevate helped her map out a clear business strategy, scale operations, and set actionable goals for the future. With support from her Elevate peers, she continues to focus on sustainable growth while balancing her personal life and work.
“Elevate forced me to unpack my business and look at the details I hadn’t before.”
Loan Market’s tools, such as MyCRM, and its community-driven support were instrumental in Amanda’s journey. The flexibility Loan Market provided allowed her to streamline processes, manage her remote team, and grow her business. Amanda attributes much of her success to this partnership.
“Loan Market gave me the flexibility I needed to grow.”
From managing a garage office during COVID to becoming a leader in small business lending, Amanda Young’s journey is one of resilience, adaptation, and growth. Her future plans include continuing to expand her brokerage, supported by her strong team and Loan Market’s resources.
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